Work From Home – Customer Service Representative

Job Overview

Location

Stepps, Scotland, United Kingdom

Job Type

Full Time
Additional Details

Job ID

5756

Job Views

334

The Elite Job is seeking a motivated and customer-focused individual to join our team as a Work From Home – Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, resolving inquiries, and ensuring customer satisfaction through various communication channels.

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Work From Home – Customer Service Representative

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Handle and resolve customer complaints and issues in a timely and efficient manner.
  • Provide product and service information to customers.
  • Process orders, returns, and exchanges according to company policies.
  • Maintain detailed and accurate customer records.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Meet or exceed performance metrics and goals.

Required Skills and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Proven experience in a customer service role, preferably in a remote setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and CRM systems.
  • Ability to work independently and manage time effectively.
  • Strong interpersonal skills and a customer-centric attitude.

Work From Home – Customer Service Representative

Experience

  • Minimum of 1-2 years of experience in a customer service position.
  • Previous experience working from home is a plus.

Working Hours

  • Full-time position with flexible working hours.
  • Availability to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.
  • Ability to handle stressful situations and de-escalate conflicts.
  • Familiarity with e-commerce platforms and online shopping processes.
  • Strong organizational skills and ability to multitask.
  • Technical proficiency with computers and common software applications.

Benefits

  • Competitive salary and performance-based incentives.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Opportunities for career advancement and professional development.
  • Work-from-home flexibility.

Work From Home – Customer Service Representative

Why Join The Elite Job?

The Elite Job is committed to creating a supportive and inclusive work environment where employees can thrive. We value innovation, integrity, and a dedication to excellence. Join our team and be a part of a company that prioritizes employee well-being and professional growth.

How to Apply

Interested candidates are encouraged to apply through our website The Elite Job Careers. Please submit your resume and a cover letter detailing your relevant experience and why you are a perfect fit for this role.