Virtual Customer Support Assistant (Work from Home)

Job Overview

Location

Tenafly, New Jersey, United States

Job Type

Full Time

Additional Details

Job ID

6065

Job Views

110

Job Description

We are seeking a dedicated and proactive Virtual Customer Support Assistant to join our team. In this role, you will be responsible for providing exceptional customer service to our clients via email, chat, and phone. This position offers the flexibility to work from home while contributing to the success and satisfaction of our customers.

Virtual Customer Support Assistant (Work from Home)

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries through email, chat, and phone.
  • Resolve customer issues efficiently and effectively, ensuring a high level of satisfaction.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Collaborate with team members and other departments to resolve complex issues.
  • Provide feedback and suggestions to improve customer service processes and practices.
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers.

Required Skills and Qualifications:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Proficiency in using customer support software and tools.
  • High level of empathy and patience when dealing with customers.
  • Reliable internet connection and a quiet work environment.

Experience:

  • Previous experience in customer service or a related field is preferred.
  • Experience working in a remote or virtual environment is a plus.

Virtual Customer Support Assistant (Work from Home)

Working Hours:

  • Flexible working hours, with the expectation of availability during peak times.
  • Some weekend or evening work may be required based on customer demand.

Knowledge, Skills, and Abilities:

Other Jobs You May Be Interested In

  • Familiarity with CRM systems and practices.
  • Ability to work independently and as part of a team.
  • Strong organizational skills and the ability to prioritize tasks.
  • Technical proficiency with computers and office software.

Benefits:

  • Competitive salary and performance-based incentives.
  • Flexible working hours and the ability to work from home.
  • Opportunities for professional growth and development.
  • Supportive and inclusive company culture.
  • Access to health and wellness programs.

Virtual Customer Support Assistant (Work from Home)

Why Join The Elite Job:

  • Be part of a dynamic and innovative company that values its employees.
  • Enjoy the flexibility and convenience of working from home.
  • Collaborate with a diverse and talented team.
  • Contribute to the success and satisfaction of our customers.
  • Take advantage of opportunities for career advancement and professional development.

How to Apply: If you are passionate about providing excellent customer service and looking for a flexible work-from-home opportunity, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience to us.