Job Overview

Location

Texarkana, Texas, United States

Job Type

Full Time

Additional Details

Job ID

5995

Job Views

114

Job Description

Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.

Job Summary: As a Virtual Customer Care Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.

Virtual Customer Care Professional

Key Responsibilities:

Provide exceptional customer service via phone, email, and chat
Address and resolve customer inquiries and issues in a timely and effective manner
Educate customers about American Express products and services
Maintain up-to-date knowledge of company offerings and policies
Identify and escalate complex issues to appropriate departments
Follow up with customers to ensure their issues are resolved satisfactorily
Document all customer interactions accurately in the CRM system

Required Skills and Qualifications:

Excellent communication skills, both verbal and written
Strong problem-solving abilities
Ability to multitask and manage time effectively
Proficiency with CRM software and other customer service tools
High school diploma or equivalent required; a bachelors degree is preferred
Previous customer service experience, particularly in a virtual environment, is a plus

Experience:

Minimum of 2 years in a customer service role, with a preference for experience in financial services
Experience working remotely is highly desirable

Virtual Customer Care Professional

Working Hours:

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Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs

Knowledge, Skills, and Abilities:

In-depth understanding of American Express products and services
Ability to handle sensitive information with discretion
Strong organizational skills and attention to detail
Ability to work independently and as part of a team
High level of empathy and customer-centric mindset

Benefits:

Competitive salary and performance-based bonuses
Comprehensive health, dental, and vision insurance
401(k) with company match
Paid time off and holiday pay
Professional development opportunities
Employee wellness programs
Access to employee assistance programs

Virtual Customer Care Professional

Why Join Us:

Be part of a globally respected company known for its commitment to customer service excellence
Enjoy the flexibility of working from home
Grow your career with opportunities for advancement within the company
Work in an inclusive environment that values diversity and encourages innovation

How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role.