Job Overview

Location

Texas City, Texas, United States

Job Type

Full Time

Additional Details

Job ID

5996

Job Views

62

Job Description

Company Overview: American Express is a globally integrated payments company, providing customers with access to products, insights, and experiences that enrich lives and build business success. Known for exceptional customer service and a strong commitment to its employees, American Express offers a dynamic and inclusive work environment that fosters growth and innovation.

Job Summary: As a Virtual Customer Care Professional at American Express, you will deliver extraordinary service to card members by promptly and accurately responding to their inquiries and resolving issues. This role is designed for highly skilled customer service professionals who thrive in a fast-paced, remote environment and are passionate about helping others.

Virtual Customer Care Professional

Key Responsibilities:

Handle incoming customer service inquiries via phone, chat, and email.
Provide timely and accurate information to customers regarding their accounts.
Resolve customer issues efficiently and effectively, aiming for first-contact resolution.
Educate customers on products and services to enhance their experience and loyalty.
Maintain detailed and accurate records of customer interactions.
Adhere to compliance and regulatory requirements in all interactions.
Collaborate with team members and other departments to resolve complex issues.

Required Skills and Qualifications:

Exceptional customer service skills with a passion for helping others.
Strong communication skills, both verbal and written.
Ability to work independently in a remote environment.
Excellent problem-solving abilities and attention to detail.
Proficiency with computer applications and ability to quickly learn new systems.
High school diploma or equivalent required; college degree preferred.
Previous experience in a customer service role, especially in a virtual or remote setting, is highly desirable.

Experience:

Minimum of 2 years in a customer service role.
Experience working in a remote or virtual customer service environment preferred.

Working Hours:

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Flexible working hours with the ability to work various shifts, including weekends and holidays.
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Virtual Customer Care Professional

Knowledge, Skills, and Abilities:

In-depth understanding of American Express products and services.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Strong interpersonal skills and ability to build rapport with customers.
Familiarity with CRM systems and practices.
Ability to handle sensitive information with confidentiality and professionalism.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) with company match and retirement planning resources.
Paid time off and holidays.
Opportunities for career development and advancement.
Access to employee well-being programs and resources.

Virtual Customer Care Professional

Why Join American Express:

Be part of a prestigious, globally recognized brand.
Enjoy a supportive and inclusive company culture.
Work remotely with flexible hours to maintain a healthy work-life balance.
Benefit from extensive training and development programs.
Make a positive impact on the lives of customers every day.

How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page and submit your application online. Ensure your resume highlights your customer service experience and any relevant skills for this role.