Virtual Customer Care Professional

Job Overview

Location

Texas City, Texas, United States

Job Type

Full Time

Additional Details

Job ID

5997

Job Views

111

Job Description

Company Overview

American Express is a globally recognized leader in financial services, renowned for its exceptional customer service, innovative products, and commitment to providing the best experience for its cardmembers. With a strong presence in over 130 countries, American Express continues to shape the future of financial services by leveraging cutting-edge technology and fostering a customer-centric culture.

Job Summary

As a Virtual Customer Care Professional, you will be responsible for delivering exceptional service to American Express cardmembers from the comfort of your home. You will handle inquiries, provide solutions, and build relationships with customers to ensure their satisfaction and loyalty.

Other Jobs You May Be Interested In

Virtual Customer Care Professional

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues by providing accurate information and effective solutions.
  • Maintain a deep understanding of American Express products and services to offer personalized assistance.
  • Collaborate with team members and other departments to ensure a seamless customer experience.
  • Keep detailed and accurate records of customer interactions and transactions.
  • Meet performance metrics and contribute to team goals.

Required Skills and Qualifications

  • High school diploma or equivalent; bachelors degree preferred.
  • Strong communication skills, both written and verbal.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently in a remote environment.
  • Proficiency with computers and basic software applications.
  • Previous customer service experience, preferably in a call center or financial services setting.
  • Ability to work flexible hours, including evenings and weekends.

Experience

  • Minimum of 2 years of customer service experience, with a preference for those who have worked in financial services or call center environments.

Virtual Customer Care Professional

Working Hours

  • Full-time position with various shifts available to accommodate different time zones.
  • Flexibility to work evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities

  • In-depth knowledge of American Express products and services.
  • Ability to navigate multiple systems and platforms simultaneously.
  • Strong organizational skills and ability to manage time effectively.
  • Ability to handle high-stress situations with composure and professionalism.
  • Strong commitment to customer satisfaction and advocacy.

Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holiday pay.
  • Opportunities for career advancement and professional development.
  • Employee wellness programs and resources.

Virtual Customer Care Professional

Why Join American Express?

  • Be part of a globally recognized and respected company.
  • Work in a supportive and inclusive environment that values diversity.
  • Access to extensive training and development programs.
  • Opportunity to make a meaningful impact on customers lives.
  • Enjoy the flexibility and convenience of working from home.

How to Apply

To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page and submit your application online. Include your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.