Technical Support Specialist 1 (Remote) ID-8068

by

YOUR OPPORTUNITY

We are excited to welcome a Technical Support Specialist to join our dedicated global Technical Support team. You’ll hit the ground running to help provide technical and customer service support to InMoment customers and clients by adding your own personal touch.
In this role, you can have an immediate impact in a high-growth environment. With the projects and initiatives ahead, the role demands a smart, hardworking, and passionate individual to hop on board. You will be troubleshooting and clearly communicating solutions to customer issues in a user-friendly and professional manner by phone, email, and chat. We value our employees and encourage each person to contribute their ideas for improvement in both daily procedures and long-term goals. This is an entry level position with the opportunity to launch your career in a fun tech environment in the booming CX space.

WHO WE ARE

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment and its brands (ReviewTrackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

Other Jobs You May Be Interested In

  • Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
  • Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
  • Integrating an AI powered approach to eliminating data silos and leveraging intelligence.

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

  • You have a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
  • Previous experience in a technical support or customer service role is preferred but not required.
  • Basic understanding of computer systems, networks, and software applications.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Customer-focused attitude with a commitment to providing exceptional service.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to learn and adapt to new technologies and processes.
  • Good organizational skills and the ability to manage multiple tasks simultaneously.
  • Familiarity with support tools and software, such as ticketing systems, is a plus.

WHAT YOU’LL DO

  • Provide first-level technical support to customers via phone, email, or chat, ensuring a high level of customer satisfaction.
  • Troubleshoot and resolve basic technical issues related to computer systems, software applications, and networks.
  • Escalate complex issues to higher-level support or relevant departments as necessary.
  • Document and track customer issues, resolutions, and follow-up actions in the support ticketing system.
  • Assist customers with product installations, configurations, and usage instructions.
  • Collaborate with team members to share knowledge and improve support processes.
  • Stay updated on product features, technical specifications, and industry trends.
  • Contribute to the creation and maintenance of support documentation, such as FAQs and knowledge base articles.
  • Participate in training sessions and team meetings to enhance skills and knowledge.
  • Provide feedback to improve products, services, and customer support processes.

WHAT YOU’LL GAIN

  • Autonomy – We trust our employees and offer an extremely flexible work schedule
  • Unlimited PTO – We encourage all employees to recharge!
  • Medical with HSA (which includes generous employer match & contribution) and FSA options
  • Dental and vision insurance
  • 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
  • Generous Parental leave program
  • Legal, ID theft, and employer-paid disability and life insurance
  • Access to wellbeing initiatives and offerings such as our Employee Assistance Program
  • Fun, innovative, collaborative, supportive working environment
  • Inclusion and Diversity teams – Women of InMoment and InMovement
  • Employee rewards and referral programs with generous payouts
  • An opportunity to truly make an impact in a global organization. Come join our team!

Technical Support Specialist 1 (Remote) ID-8068

Leave a Comment