Qualifications
StoneX Group Remote Jobs Work From Home (Data Entry, Full Time) $35/Hour
- Excellent communication skills, both written and verbal
- Good problem-solving skills and attention to detail
- Ability to multitask and prioritize work in a fast-paced environment
- Typing speed of at least 40 words per minute
- Fluency in written and spoken English
- Previous customer service experience is an added advantage
- Access to a reliable high-speed internet connection
- Availability to work in shifts, including nights, weekends, and holidays
StoneX Group Remote Jobs Work From Home (Data Entry, Full Time) $35/Hour
Responsibilities
StoneX Group Remote Jobs Work From Home (Data Entry, Full Time) $35/Hour
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- As a Customer Service Representative, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness
- This role will require you to work a flexible reduced-hour schedule that may start and end outside of normal business hours
- This position is 30-39 hours per week but may require additional or fewer hours due to business requirements
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems
- Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment
- Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
- Manage both inbound and outbound calls
- Proactively identify solutions to questions you anticipate our customers having in each interaction
- Take a hands-on approach to resolving every issue, owning it from start to finish or parting with pharmacist and pharmacy staff if clinical advisement is necessary
- Provide best-in-class service experience for our customers while working in a fast-paced environment
- Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
- Provide our customers with technical support when navigating pharmacy.amazon.com
- Serve customers in a timely manner to ensure we are maximizing our relationship with them
- Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
StoneX Group Remote Jobs Work From Home (Data Entry, Full Time) $35/Hour
Benefits
- The Salary for this role is $25.00/hour
- Health Insurance
- 401K
- Vacation & PTO
StoneX Group Remote Jobs Work From Home (Data Entry, Full Time) $35/Hour ID-10278