Spanish Speaking Retailer Help Desk Agent

Job Overview

Location

Stepps, Scotland, United Kingdom

Job Type

Full Time

Additional Details

Job ID

5341

Job Views

127

Job Description

The Elite Job is a leading retailer in the Spanish-speaking market, renowned for its commitment to excellence in customer service and satisfaction. With a focus on delivering high-quality products and exceptional support, we are dedicated to providing an outstanding shopping experience for our customers.

Spanish Speaking Retailer Help Desk Agent

Job Title: Spanish Speaking Retailer Help Desk Agent

Job Summary: As a Spanish Speaking Retailer Help Desk Agent at The Elite Job, you will be the first point of contact for our Spanish-speaking customers, providing timely assistance and resolving inquiries regarding our products and services. Your primary goal will be to ensure customer satisfaction and loyalty by delivering exceptional support and guidance.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat in Spanish.
  • Provide accurate information about products, orders, shipping, and returns.
  • Assist customers in troubleshooting technical issues and navigating our online platform.
  • Escalate complex issues to the appropriate department for resolution.
  • Document customer interactions and resolutions accurately in our CRM system.
  • Collaborate with other team members to improve processes and enhance the customer experience.

Spanish Speaking Retailer Help Desk Agent

Required Skills and Qualifications:

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  • Fluency in Spanish and English, both written and verbal.
  • Proven experience in customer service or help desk support role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using CRM software and other relevant tools.

Experience: Previous experience in a customer service or help desk role is required.

Working Hours:Full-time position, with flexible scheduling options.

Knowledge, Skills, and Abilities:

  • Deep understanding of customer service principles and practices.
  • Familiarity with retail operations and e-commerce platforms.
  • Ability to adapt to changing priorities and work effectively under pressure.
  • Passion for delivering exceptional service and building positive customer relationships.

Spanish Speaking Retailer Help Desk Agent

Benefits:

  • Competitive salary commensurate with experience.
  • Health insurance and other benefits package.
  • Opportunities for career growth and development.
  • Dynamic and supportive work environment.

Why Join The Elite Job: Joining The Elite Job means becoming part of a dedicated team committed to providing the best possible service to our customers. With opportunities for professional growth, competitive benefits, and a collaborative work culture, you will have the chance to make a meaningful impact while advancing your career in the retail industry.

How to Apply: Interested candidates should submit their resume and cover letter through our website here. We look forward to reviewing your application and welcoming you to our team!