Spanish Speaking Retailer Help Desk Agent

Job Overview

Location

Beith, Scotland, United Kingdom

Job Type

Full Time

Additional Details

Job ID

5426

Job Views

69

Job Description

The Elite Job is a leading retailer in the Spanish-speaking market, dedicated to providing exceptional products and services to customers worldwide. With a focus on innovation and customer satisfaction, we pride ourselves on delivering high-quality solutions tailored to meet the diverse needs of our clientele.

Job Title: Spanish Speaking Retailer Help Desk Agent

Job Summary: As a Spanish Speaking Retailer Help Desk Agent at The Elite Job, you will play a crucial role in providing exceptional customer service and technical support to our Spanish-speaking clients. Your primary responsibility will be to assist customers with inquiries, troubleshoot technical issues, and ensure a seamless shopping experience.

Spanish Speaking Retailer Help Desk Agent

Key Responsibilities:

  1. Respond promptly to customer inquiries via phone, email, and live chat in Spanish.
  2. Provide technical support and troubleshooting assistance for products and services.
  3. Assist customers with order processing, shipping inquiries, and product information.
  4. Resolve customer complaints and ensure satisfaction in a timely and professional manner.
  5. Collaborate with cross-functional teams to escalate and resolve complex issues.

Required Skills and Qualifications:

  1. Fluent in Spanish and English, both written and verbal.
  2. Proven customer service experience in a retail or help desk environment.
  3. Strong communication and interpersonal skills.
  4. Ability to multitask and prioritize in a fast-paced environment.
  5. Technical aptitude and proficiency with computer systems and software.

Experience:

  • Previous experience in customer service or technical support roles preferred.

Spanish Speaking Retailer Help Desk Agent

Working Hours:

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  • Flexible schedule including evenings, weekends, and holidays as needed.

Knowledge, Skills, and Abilities:

  • Knowledge of retail operations and e-commerce platforms is advantageous.
  • Strong problem-solving skills and attention to detail.
  • Ability to adapt to changing technology and business processes.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and professional development opportunities.
  • Health insurance, retirement plans, and other benefits package.
  • Employee discounts on products and services.

Spanish Speaking Retailer Help Desk Agent

Why Join The Elite Job

Joining The Elite Job means becoming part of a dynamic team dedicated to excellence. You will have the opportunity to work with cutting-edge technology and collaborate with talented professionals in a supportive environment. We value diversity, innovation, and continuous improvement, and we are committed to helping you grow and succeed in your career.

How to Apply: Interested candidates should submit their resume and cover letter to us. Please include your availability and salary expectations in your cover letter. We look forward to hearing from you!