Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.

Opportunity & Impact

At the heart of Redox’s mission is the fundamental desire to enable frictionless adoption of technology. As the health tech industry continues to develop new interoperability standards, Sr. Technical Account Managers pair with Redox customers to navigate these new standards and options for enabling better patient care. Technical Account Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach scale.

You’ll use your healthcare experience, clinical workflow understanding and EHR knowledge to provide recommendations and direction to enable healthcare technology adoption. You’ll also play a vital role in helping our customers expand their own understanding and use of Redox and the healthcare integration standards powered by our engine. You’ll make a positive impact from day one as part of a collaborative and committed team, and will enjoy opportunities to grow toward your strengths and what interests you most.

Job Responsibilities

Partner with enterprise and scaling customers with a focus on payors and healthcare organizations to execute on all post-sale functions
Act as a trusted collaborator with the customer to deliver ideal integration outcomes
Collaborate internally to manage customer success plans and escalations
Maintain internal documentation relating to customers and processes
Create collateral for customer to use at scale
Keep up to date with product enhancements
Monitor industry trends and how they impact our customers

Required Skills & Experience

3+ years of working with Payor and Healthcare organizations
5+ years of deep EHR integration and workflow knowledge
Functional understanding of data formats like HL7v2, XML, X12, APIs
Understanding of various healthcare workflows and payor data models
Demonstrated experience with expanding customers and building franchises
Ability to proactively identify new solutions, scopes, and processes for customers
Interest in working with ambiguous and changing responsibilities and initiatives
Proficiency in GSuite, Jira/Confluence, Salesforce and Catalyst preferred

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$110,000 – $140,000 a year

Compensation: The base salary range for this position is expected to be between $110,000 – 140,000 per year. Certain positions within the Customer Success, Partnerships, Sales, and Solutions Engineering function may be eligible for incentive compensation such as bonuses or commissions. *The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following:

Benefits & Perks

• 100% remote first culture (must be based in the US)

• Unlimited Flexible Time Off

• 15+ Observed Holidays

• Rest & R^Charge days (guaranteed a 3-day weekend each month)

• R^Charge (6 weeks paid sabbatical + stipend)

• 401k match 50% for up to 8% on Day 1

• Medical/Dental/Vision Benefits on Day 1

• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program

• Paid Parental Leave (16 weeks)

• Productivity Stipend & Wellness Fund

• Redox Issued MacBook

• Virtual and/or in-person Team & Company Events

• Stock Options

• Employee Referral Bonus Program

Please keep reading…

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch.

Senior Technical Account Manager ID-10960