Job Overview
Location
Terryville, New York, United States
Job Type
Full Time
Additional Details
Job ID
6053
Job Views
518
Job Description
As a Remote Customer Support Representative at Hulu, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will be the first point of contact for addressing customer inquiries and issues, delivering solutions promptly while maintaining a professional and empathetic demeanor.
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Remote Customer Support Representative at Hulu
Key Responsibilities
- Respond promptly to customer inquiries via various channels including phone, email, and chat.
- Resolve customer issues effectively, escalating to higher levels of support when necessary.
- Educate customers on Hulu products, services, and features.
- Document all customer interactions and transactions accurately.
Required Skills and Qualifications
- Excellent verbal and written communication skills in English.
- Proven customer support experience or experience in a similar role.
- Strong problem-solving abilities and attention to detail.
- Ability to work remotely and manage time effectively.
Experience
- Previous experience in customer service or a related field preferred.
Remote Customer Support Representative at Hulu
Working Hours
- Flexible working hours based on a rotating schedule, including weekends and holidays.
Knowledge, Skills, and Abilities
- Proficiency in using CRM software and other customer support tools.
- Understanding of streaming services and digital entertainment platforms is a plus.
Benefits
- Competitive compensation package.
- Comprehensive healthcare coverage.
- Employee discounts on Hulu subscriptions and merchandise.
- Remote work opportunity with a supportive team environment.
Remote Customer Support Representative at Hulu
Why Join Hulu?
Join Hulu and be part of a dynamic team that values creativity, innovation, and customer satisfaction. You will have the opportunity to grow professionally in a fast-paced industry while contributing to delivering quality entertainment to millions of viewers worldwide.
How to Apply
Interested candidates are invited to apply through our Hulu Careers Page.
