Remote Customer Service Representative (Part Time Weekends + Overnight)

Job Overview

Location

Terryville, New York, United States

Job Type

Full Time

Additional Details

Job ID

6700

Job Views

320

Job Description

Amazon, a global leader in e-commerce and cloud computing, is seeking enthusiastic and dedicated Remote Customer Service Representatives to join our team. This part-time position focuses on providing exceptional customer service during weekends and overnight hours. As a key player in our customer support team, you will help ensure that our customers receive timely and effective assistance, enhancing their overall shopping experience.

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Key Responsibilities

  • Handle customer inquiries and issues via phone, email, and chat in a professional and timely manner.
  • Provide accurate information regarding products, services, and order statuses.
  • Troubleshoot and resolve customer complaints and problems.
  • Escalate complex issues to appropriate departments or supervisors as necessary.
  • Maintain a thorough understanding of Amazon products, services, and policies.
  • Update customer records and manage sensitive customer information with confidentiality.
  • Work collaboratively with team members to ensure a seamless customer experience.
  • Meet performance targets and quality assurance standards.

Remote Customer Service Representative (Part Time Weekends + Overnight)

Required Skills and Qualifications

  • High school diploma or equivalent; some college coursework preferred.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in using computers and navigating various software applications.
  • Ability to handle a high volume of customer interactions and manage time effectively.
  • Strong attention to detail and organizational skills.
  • Ability to work independently and as part of a remote team.

Experience

  • Previous experience in customer service, preferably in a remote or call center environment.
  • Experience with e-commerce or retail is a plus.
  • Familiarity with Amazon products and services is advantageous but not required.

Working Hours

  • Part-time position with a focus on weekends and overnight shifts.
  • Flexibility to work during peak hours and holidays as needed.
  • Shifts typically range from 8 to 12 hours.

Remote Customer Service Representative (Part Time Weekends + Overnight)

Knowledge, Skills, and Abilities

  • Knowledge of customer service principles and practices.
  • Strong active listening and interpersonal skills.
  • Ability to remain calm and composed under pressure.
  • Adept at multi-tasking and managing multiple customer inquiries simultaneously.
  • Familiarity with CRM systems and customer service software.

Benefits

  • Competitive hourly wage.
  • Remote work with the flexibility to work from home.
  • Opportunities for career growth and advancement within Amazon.
  • Access to employee discounts on Amazon products.
  • Comprehensive training and ongoing professional development.

Why Join Amazon?

  • Be part of a dynamic and innovative company that values customer satisfaction and employee well-being.
  • Work in a supportive and inclusive environment that encourages personal and professional growth.
  • Gain experience with one of the most recognizable brands in the world.
  • Enjoy the flexibility of remote work and the convenience it offers.

Remote Customer Service Representative (Part Time Weekends + Overnight)

How to Apply

Interested candidates are invited to submit their application through the Amazon careers website. Please include a current resume and a cover letter detailing your relevant experience and why you are a good fit for this position. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an initial phone interview.

Some Interview Points

  • Be prepared to discuss your previous customer service experience and how it relates to this role.
  • Highlight your ability to work independently and manage your time effectively in a remote environment.
  • Demonstrate your knowledge of Amazon products and services, and express your enthusiasm for helping customers.
  • Share examples of how you have handled challenging customer interactions and resolved issues successfully.
  • Show your flexibility and willingness to work weekends and overnight shifts.