Description

American Airlines is seeking a dedicated Part-Time Remote Customer Service Representative to join our dynamic team. In this role, you will be responsible for delivering unparalleled customer service to our valued passengers, ensuring their inquiries are handled promptly and professionally.

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Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and live chat.
Assist customers with booking reservations, managing existing bookings, and resolving issues related to their travel experience.
Provide accurate information regarding flight schedules, fares, policies, and procedures.
Handle complaints and concerns with empathy and efficiency, striving to exceed customer expectations.
Collaborate with other departments to resolve complex customer issues effectively.

Required Skills and Qualifications:

Exceptional communication skills, both verbal and written.
Strong problem-solving abilities with a customer-centric approach.
Proficiency in using computer systems and navigating multiple applications simultaneously.
Ability to work independently and as part of a team in a fast-paced environment.
Previous customer service experience preferred.

Experience:

Prior experience in a customer service role is advantageous but not required.

Part-Time Remote Customer Service Representative at American Airlines

Working Hours:

This position is part-time, offering flexible hours to accommodate various schedules.
Availability to work evenings, weekends, and holidays may be required.

Knowledge, Skills, and Abilities:

Familiarity with airline industry practices and terminology is beneficial.
Ability to adapt quickly to changes in procedures and technology.
Strong attention to detail and accuracy in data entry.

Benefits:

Competitive hourly wage.
Opportunities for advancement and professional development.
Travel privileges and discounts on flights for employees and their eligible family members.
Comprehensive training and ongoing support from experienced team members.

Part-Time Remote Customer Service Representative at American Airlines

Why Join American Airlines?

Joining American Airlines means becoming part of a global team dedicated to excellence in aviation. We offer a supportive work environment where your contributions are valued, and your potential is recognized. With a commitment to diversity, inclusion, and innovation, American Airlines fosters a culture of collaboration and growth.

How to Apply:

To apply for the Part-Time Remote Customer Service Representative position at American Airlines, please visit our careers page here.

Do not miss this opportunity to embark on an exciting career journey with American Airlines! Apply today and let your passion for customer service take flight.