Job Overview
Location
Boston, New York, United States
Job Type
Full Time
Additional Details
Job ID
6298
Job Views
198
Job Description
Job Summary: We are seeking a dedicated and proactive Online Customer Service Representative to join our team on a part-time basis. This position offers the flexibility of working from home, providing support to our valued customers through various digital channels.
Key Responsibilities:
- Respond promptly to customer inquiries via chat, email, and social media platforms.
- Handle and resolve customer complaints in a professional and empathetic manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placement, tracking, and issue resolution.
- Maintain a high level of customer satisfaction through excellent service.
Online Customer Service Representative – Part Time (Work From Home)
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Proven customer support experience or experience in a similar role.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency with digital communication tools and software.
Experience: Previous experience in customer service or a related field is preferred.
Working Hours: Part-time hours, flexible scheduling available. Evenings and weekends may be required.
Knowledge, Skills, and Abilities:
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- Familiarity with CRM systems and practices.
- Ability to adapt to various communication styles.
- Strong interpersonal skills and ability to work as part of a team.
- Knowledge of our industry and products/services is a plus.
Online Customer Service Representative – Part Time (Work From Home)
Benefits:
- Competitive hourly rate.
- Work from the comfort of your home.
- Flexible scheduling to accommodate personal needs.
- Opportunity to join a supportive and collaborative team environment.
Why Join Us: Join a growing company with a commitment to customer satisfaction and employee development. We offer a dynamic work environment where your contributions are valued and recognized.
How to Apply: Please submit your resume and cover letter outlining your qualifications and availability to us. Include Online Customer Service Representative Application in the subject line.
Online Customer Service Representative – Part Time (Work From Home)
Interview Points:
- Be prepared to discuss your customer service experience and how you handle challenging situations.
- Demonstrate your proficiency in digital communication tools.
- Highlight your ability to work independently and as part of a remote team.
