The Manager IT Digital Booking leads a team of curious and data-driven product and project crewmembers. A leader within the wider IT department, building relationships, and devising, socializing, and implementing a strategy on Company and team goals is paramount. As the primary steward of a product that drives a material amount of revenue to the Company, the Manager must be excited for a public facing role.
The Digital Booking team leads our product and design efforts behind our booking flow – one of the primary revenue sources for JetBlue. As a critical team, you work across commercial teams and with our Customers directly to design and develop a world class booking experience. The team is part of the Digital Commerce organization focusing on delivering thoughtful experiences for our Customers from booking to payment.
Essential Responsibilities:
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- Leads, coaches and develops a team of crewmembers focused on modern Product and Project management principles.
- Function as the point of contact for all strategic and tactical solutions for the Digital Booking product.
- Responsible for establishing, tracking and improving key product metrics and KPI/OKRs for the portfolio of products in their purview.
- Manage partnerships to develop and deliver a Product strategy for the Digital Booking and other relevant applications.
- Manage the commercial relationships where Digital Booking drives direct and indirect impact.
- Responsible for developing, maintaining and reporting a financial and resource plan for their area of responsibility.
- Act as the escalation point for operational support to assigned portfolio applications with around the clock accessibility.
- Partner with Strategic Sourcing organization to negotiate Business Partner contracts and service level agreements which align with business unit’s requirements and expectations.
- Ensure that JetBlue IT and business standards and procedures are maintained in accordance with company, audit, security and regulatory requirements.
- Ensure continued accountability for product and services delivery within assigned business units and across IT.
- Partner with other IT Managers to ensure alignment and drive efficiencies.
- Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement.
- Other duties as assigned.
Minimum Experience and Qualifications:
- Bachelor’s Degree in Computer Science, Computer Engineering or related discipline; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
- Five (5) years of progressively responsible professional experience in an IT/Business liaison role managing relationships with business customers
- Three (3) years’ experience managing large portfolios or operating budgets and delivering large scale IT projects (Agile and general Product methodologies)
- Three (3) years’ experience in software development and/or production support services
- Three (3) years’ experience with portfolio management, project delivery, and business partner management
- Available for moderate overnight travel (up to 35%)
- In possession of valid travel documents with the ability to travel in and out of the United States
- Able to work flexible hours and be available for emergency response on short notice
- Must be able to pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
Preferred Experience and Qualifications:
- Master’s Degree in Computer Science, Computer Engineering or related discipline
- Experience managing a budget
- Experience Managing a full project or initiative, including presenting recommendations to senior leadership
- Thorough knowledge of business function and thorough knowledge of business operations, objectives and strategies
- Exposure to JetBlue’s IT disciplines and interdependencies and business units and how their needs drive IT strategy
Manager IT Digital Booking ID-6967
