As part of our ongoing efforts to build out a best in class support model for our customers, we’re thrilled to share that we’re building out a brand new team dedicated to custom Upholstery within our Category Sales program. This team will focus on supporting customers with all of our custom upholstery offerings! We’re so excited to be able to offer our customers this specialized support and we’re actively recruiting amazing internal talent to help build out this newly established custom Upholstery team!

Inbound Upholstery Sales Agent

What you’ll do:

• Leverage your deep product expertise in the upholstery category to help navigate our customers through their purchase
• Learn how to sell products in high growth and technical categories through creative and impactful initiatives
• Grow through world class training and continuous career development. You’ll be trained on our offerings, software, processes and supplier capabilities
• Bring a willingness to share innovative ideas and solutions to make us all better
• Engage in a high-energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Meet or exceed your monthly revenue, calls / day targets, and other established KPIs

What you’ll need:

• Passion for helping customers and a drive to exceed sales targets
• Tenacious, entrepreneurial and ownership mindset balanced with an openness to feedback and coaching
• Ability to adapt to change
• Clear verbal & written communication skills
• Organization and an ability to multitask and prioritize
• Comfort with existing and new technologies
• Strong desire to see the team around you succeed
• Dedicated private workspace (Wayfair provides all necessary computer equipment)
• Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi)
• Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
• Meeting time in role expectations and general sales experience in a fast paced, customer facing role
• Interest or passion for mattresses a plus
• Bachelor’s degree or college diploma equivalent preferred

Inbound Upholstery Sales Agent

Perks

• 401K matching, health insurance, partnerships with gyms and fitness studios
• Employee discounts at Wayfair and local businesses
• Fun work environment and team culture
• SPIFFs and sales contests for additional earning potential

About Us

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Inbound Upholstery Sales Agent