Job Overview

Location

Houston, Texas, United States

Job Type

Full Time

Additional Details

Job ID

6180

Job Views

43

Job Description

HK Consultancy is seeking a dedicated and enthusiastic HR Customer Support Specialist to join our dynamic team. The ideal candidate will possess excellent communication skills, a strong understanding of HR processes, and a passion for providing outstanding customer service. This role is critical in supporting our HR department by addressing employee inquiries, resolving issues, and ensuring a seamless employee experience.

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Key Responsibilities:

Provide exceptional customer support via phone, email, and chat to employees regarding HR-related inquiries.
Assist with onboarding processes, including the preparation and coordination of new hire documentation.
Handle employee queries related to benefits, payroll, policies, and procedures in a timely and accurate manner.
Maintain and update employee records in the HRIS system, ensuring data integrity and confidentiality.
Collaborate with HR team members to improve service delivery and streamline processes.
Assist in the development and implementation of HR policies and procedures.
Support the coordination and administration of employee benefits programs.
Conduct exit interviews and assist with offboarding processes.
Generate reports and provide analytical support to the HR team as needed.

HR Customer Support Specialist

Required Skills and Qualifications:

Bachelor degree in Human Resources, Business Administration, or a related field.
2+ years of experience in an HR support or customer service role.
Strong knowledge of HR principles, practices, and employment laws.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and HRIS systems.
Strong problem-solving skills and the ability to handle confidential information with discretion.
Exceptional organizational skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.

Experience:

Minimum of 2 years of relevant experience in HR support or customer service.
Experience working with HRIS systems and handling sensitive employee information.
Prior experience in a consultancy or service-oriented company is a plus.

HR Customer Support Specialist

Working Hours:

Full-time position.
Standard working hours from 9:00 AM to 5:00 PM, Monday to Friday.
Flexibility to work additional hours as needed during peak periods.

Knowledge, Skills, and Abilities:

In-depth understanding of HR processes and best practices.
Strong interpersonal skills with the ability to build positive relationships with employees at all levels.
Ability to manage multiple tasks and priorities simultaneously.
High level of integrity and professionalism.
Proactive approach to problem-solving and continuous improvement.

Benefits:

Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company matching.
Paid time off and holiday pay.
Professional development opportunities and tuition reimbursement.
Employee wellness programs and work-life balance initiatives.

HR Customer Support Specialist

Why Join HK Consultancy:

At HK Consultancy, we pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued. As an HR Customer Support Specialist, you will have the opportunity to make a meaningful impact on our employees experiences and contribute to the overall success of the company. We are committed to supporting your professional growth and development, offering a variety of resources to help you achieve your career goals.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to us.