Field Technician I – Toronto, Ontario, Canada

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Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences

The Role

We have an immediate opening for Field Technician I. Responsible for asset management: processes deliveries and replenishes consumables as well as coordinates shipping and receiving of materials. Maintains tools, test sets, and electronic equipment including, but not limited to: fiber optic transmission equipment, lightwave multiplexing equipment, AC and DC power equipment. Assists in installs, provisions, tests, and maintains DS0 thru OC192 services. May install and test transmission/switching equipment. Troubleshoots network equipment, removes and replaces defective modules, tracks spares and ensures repair. Monitors/locates route and assists in executing restoration in the event of a service interruption, proactively responds to potential problem areas in order to ensure integrity of the network. Responsible for learning all of the systems and applications required to perform the job function adequately. Updates installation records, enters appropriate detailed log information on trouble tickets for reference, and provides reports to others on status updates and issues related to assignments. Performs preventive/scheduled maintenance and inspections on equipment and on the critical infrastructure including, but not limited to: HVAC systems, high-voltage electrical systems, DC Power Plants

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Field Technician I – Toronto, Ontario, Canada

The Main Responsibilities

  • Troubleshoots network equipment, removes/replaces defective equipment, and works with appropriate resources to isolate and ultimately restore network.  Proactively identify potential problem areas to ensure integrity of the network and company.
  • Assists in the installation/change/decommission and testing of Next Generation technologies such as Edge Compute, Wavelength, Fiber Optic transport, Ethernet, SONET and IP network layers for all available bandwidths offered.  May install and test network and customer premise equipment (CPE) including installation and delivery of end user services.
  • Utilizes industry standard software and hardware tools to accurately locate, mark, and protect underground outside plant facilities.
  • AC Power (on limited basis).
  • DC power installs including tertiary and BDCBB.
  • Responsible for asset management processes and replenishment of on-site/truck materials. Coordinates shipping and receiving of company and customer materials. Maintains tools, test sets, and all network equipment.
  • Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment including HVAC systems, high-voltage electrical systems, and DC power plants.
  • With the aid of training and coaching, responsible for learning Lumen trouble ticket, provisioning, time tracking, and materials systems and applications required to perform the job function effectively.  Update/report inventory records changes, complete transactional updates within systems to show appropriate activities by job type, enter appropriate time log, and responsive to requests for information/escalations.  Regularly provides status updates and reports problem situations related to assignments to management.
  • Objectively evaluate, via provided reports/tools, individual performance in respect to area or national performance objectives.  With support of manager, ability to identify areas of improvement as applicable.
  • Perform other duties assigned by management team.
  • Understands that basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered.

Field Technician I – Toronto, Ontario, Canada

What We Look For in a Candidate

Required:

  • High School Diploma or GED or up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair.
  • Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.).
  • Have knowledge of locating fiber optic cable, right-of-way, and As-Builts.
  • Must maintain site security and cleanliness.
  • Must have PC skills and be well versed in Microsoft Windows and Office applications.
  • Must possess the ability to quickly learn corporate databases.
  • On-call 24×7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business.
  • A valid driver’s license
  • Sit, climb, balance, stoop, kneel, crouch, and crawl; lift 50 lbs.; works in all weather conditions

Preferred Qualifications:

  • 2+ years of relevant job experience
  • Attention to detail with good organizational capabilities.
  • Ability to prioritize with good time management skills.

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