Entry Customer Support Loss Mitigation

Jobs Description:

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

- The Subsidy Accounts Specialist primary responsibility is to ensure that all accounts receiving a rental subsidy accurately are maintained throughout the resident life cycle. Other responsibilities include successfully meeting all established performance standards and metrics, timely and accurate completion of all assigned tasks, maintaining all documentation in accordance with AvalonBay policies and procedures, answering questions in reference to assigned accounts through phone, email and/or other correspondence, coordinating directly with all Housing Authorities and AVB on-site business partners to ensure accuracy with balance and credit inquiries, monitoring and entering data into vendor database to ensure compliance, identifying opportunities with the Subsidy Accounts process and provide feedback to Manager as well as other duties and tasks assigned by the Team Manager.

Job Description

The Subsidy Accounts Specialist primary responsibility is to ensure that all accounts receiving a rental subsidy accurately are maintained throughout the resident life cycle.

Successfully meets all established performance standards and metrics.
Timely and accurate completion of all assigned tasks.
Maintaining all documentation in accordance with AvalonBay policies and procedures.
Answer questions in reference to assigned accounts through phone, email and/or other correspondence.
Coordinate directly with all Housing Authorities and AVB on-site business partners to ensure accuracy with balance and credit inquiries.
Monitor and enter data into vendor database to ensure compliance.
Identify opportunities with the Subsidy Accounts process and provide feedback to Manager.
Other duties and tasks assigned by the Team Manager.

AvalonBay Communities has opened a brand-new satellite office in San Antonio This position will be a remote work-from-home role and then all associates will be on a hybrid in-office/work-from-home schedule.

Minimum Qualifications:

Other Jobs You May Be Interested In

Strong English verbal and written communication required.
Math skills required. Must be able to add, subtract, multiply and divide.
Strong organizational skills required. Ability to multitask.
Experience with data entry and excel required. Must be able to navigate between several systems simultaneously.
Previous remote work experience preferred.
Call center experience preferred.
A high school diploma or equivalency (GED)

Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed. These are the network requirements order to work remotely.

1-3 years of customer service experience providing above average service required.

How AvalonBay Supports You

We know that our teams are the beating heart of our success and we’re committed to showing our appreciation.

We offer:

Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits (https://jobs.avalonbay.com/benefits) for information.

Growth based on achievement and promotion from within.

Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).

A 20% discount on our incredible apartment homes.

A culture built on purpose and our core values – A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

Entry Customer Support Loss Mitigation