Customer Support Specialist – Fully Remote (IT Office)

Job Overview

Location

Peterhead, Scotland, United Kingdom

Job Type

Full Time

Additional Details

Job ID

4700

Job Views

340

Job Description

The Elite Job is a leading provider of innovative solutions in the IT sector, dedicated to delivering unparalleled customer satisfaction. With a focus on excellence and a commitment to remote work, we empower our employees to thrive in a dynamic and supportive environment.

Job Title: Customer Support Specialist – Fully Remote (IT Office)

Job Summary: As a Customer Support Specialist at The Elite Job, you will be an integral part of our customer-centric team, providing exceptional support to our clients. This fully remote position offers an exciting opportunity to engage with customers, resolve inquiries, and ensure satisfaction across our diverse range of products and services.

Customer Support Specialist – Fully Remote (IT Office)

Key Responsibilities:

  • Respond promptly to customer inquiries via email, chat, or phone in a professional and courteous manner.
  • Identify and assess customer needs to achieve timely resolution and exceed service expectations.
  • Troubleshoot technical issues and provide accurate information or guidance to resolve customer concerns.
  • Collaborate with internal teams to escalate complex inquiries and ensure seamless resolution.
  • Maintain detailed records of customer interactions and transactions using our CRM system.
  • Continuously strive to enhance customer satisfaction and loyalty through proactive communication and problem-solving.

Required Skills and Qualifications:

  • Proven experience in a customer support role, preferably in the IT industry.
  • Excellent communication skills, both written and verbal, with a strong focus on empathy and active listening.
  • Technical aptitude and the ability to quickly learn and navigate various software applications.
  • Strong problem-solving skills and the ability to adapt to evolving customer needs.
  • Ability to work independently in a remote environment while also contributing to a collaborative team culture.
  • High school diploma or equivalent; additional certification in customer service or IT-related fields is a plus.

Customer Support Specialist – Fully Remote (IT Office)

Experience:

  • Previous experience in a customer support or technical support role is required.

Working Hours:

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  • This is a full-time position with flexible working hours to accommodate global clientele.

Knowledge, Skills, and Abilities:

  • Proficiency in using CRM software and other relevant tools for customer support.
  • Familiarity with IT concepts and terminology to effectively troubleshoot technical issues.
  • Strong organizational skills and attention to detail to manage multiple customer inquiries simultaneously.
  • Ability to adapt to changing priorities and work effectively under pressure.

Customer Support Specialist – Fully Remote (IT Office)

Benefits:

  • Competitive salary commensurate with experience.
  • Fully remote work environment with flexible hours.
  • Opportunities for professional development and career growth.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Supportive and inclusive company culture that values work-life balance.

Why Join The Elite Job: Joining The Elite Job means being part of a forward-thinking organization that values innovation, collaboration, and excellence. As a fully remote team, we prioritize flexibility and autonomy while providing ample opportunities for personal and professional growth. If you’re passionate about delivering exceptional customer experiences and thrive in a dynamic work environment, we invite you to join us on our journey of success.