Customer Support Executive – Part Time

Job Overview

Location

Portstewart, Northern Ireland, United Kingdom

Job Type

Full Time

Additional Details

Job ID

4768

Job Views

570

Job Description

The Elite Job is a leading provider of innovative customer support solutions, dedicated to enhancing client satisfaction and fostering long-term relationships. With a commitment to excellence, we deliver exceptional service across various industries, setting benchmarks for quality and efficiency.

Customer Support Executive – Part Time

Job Title: Customer Support Executive – Part Time 

Job Summary: As a Customer Support Executive at The Elite Job, you will play a pivotal role in ensuring our clients receive unparalleled assistance and assistance. Operating during  part-time basis, you will engage with customers, address their inquiries, and resolve issues promptly, fostering positive interactions and strengthening our brand reputation.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Troubleshoot and resolve customer issues efficiently, escalating complex cases as necessary.
  • Maintain comprehensive records of interactions and transactions.
  • Collaborate with internal teams to address customer concerns and improve processes.
  • Strive to achieve performance targets and quality metrics.

Customer Support Executive – Part Time

Required Skills and Qualifications:

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  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in using customer service software and tools.
  • Previous experience in a customer-facing role is preferred but not required.

Experience: Previous experience in customer service or a related field is advantageous but not essential. We welcome individuals with a passion for delivering exceptional service and a willingness to learn.

Working Hours: This is a part-time position, operating during the US Shift. Exact hours will be discussed during the interview process.

Knowledge, Skills, and Abilities:

  • Knowledge of customer service principles and practices.
  • Ability to adapt to varying customer needs and situations.
  • Strong interpersonal skills and empathy towards customers.
  • Familiarity with CRM systems is a plus.

Customer Support Executive – Part Time

Benefits:

  • Competitive hourly rate.
  • Opportunity for professional growth and development.
  • Flexible work schedule.
  • Dynamic and inclusive work environment.

Why Join The Elite Job: Joining The Elite Job means becoming part of a dynamic team dedicated to excellence in customer service. We offer a supportive work environment where your contributions are valued and recognized. With opportunities for growth and a commitment to work-life balance, we strive to empower our employees to succeed.