Customer Service Representative (Non-IT, Remote)

Job Overview

Location

Stepps, Scotland, United Kingdom

Job Type

Full Time
Additional Details

Job ID

5755

Job Views

198

The Elite Job is a leading provider of employment solutions, connecting talented professionals with top-tier companies across various industries. Our mission is to empower individuals to find meaningful careers while helping businesses achieve their goals by placing the right talent in the right positions. With a commitment to excellence, innovation, and integrity, The Elite Job has built a reputation for providing exceptional service and fostering long-term partnerships.

Customer Service Representative (Non-IT, Remote)

Job Title: Customer Service Representative (Non-IT, Remote)

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our remote team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints with empathy and efficiency.
  • Maintain accurate records of customer interactions and transactions.
  • Provide product and service information to customers.
  • Identify and escalate issues to the appropriate departments when necessary.
  • Follow up with customers to ensure their issues are fully resolved.
  • Collaborate with team members to improve customer service processes.
  • Stay updated on product knowledge and company policies.

Customer Service Representative (Non-IT, Remote)

Required Skills and Qualifications:

  • High school diploma or equivalent; bachelor degree preferred.
  • Proven experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and manage time effectively.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Strong interpersonal skills and a positive attitude.
  • Ability to handle stressful situations calmly and professionally.

Experience:

  • Minimum of 2 years of experience in a customer service role, preferably in a remote setting.

Working Hours:

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  • Full-time position.
  • Flexible working hours, with some weekend and evening availability required.

Customer Service Representative (Non-IT, Remote)

Knowledge, Skills, and Abilities:

  • In-depth understanding of customer service principles and practices.
  • Ability to multitask and handle a high volume of customer interactions.
  • Strong organizational skills and the ability to prioritize tasks.
  • Familiarity with CRM systems and practices.
  • A proactive approach to problem-solving and continuous improvement.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and holidays.
  • Retirement savings plan with company match.
  • Professional development opportunities.
  • A supportive and inclusive work environment.

Customer Service Representative (Non-IT, Remote)

Why Join Us:

  • Be part of a dynamic and growing company that values its employees.
  • Work remotely and enjoy a flexible work-life balance.
  • Opportunities for career advancement and personal growth.
  • Collaborate with a team of dedicated and passionate professionals.
  • Make a positive impact by helping customers resolve their issues and improve their experience.

How to Apply: Interested candidates are invited to submit their resume and cover letter through our online application portal at The Elite Job Careers Page.

Join The Elite Job and be a part of a team that is committed to excellence and customer satisfaction!