Job Overview
Location
Boston, New York, United States
Job Type
Full Time
Additional Details
Job ID
6302
Job Views
233
Job Description
Job Summary: Join our team as a Customer Service Representative for our evening part-time shift. You will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving issues, and ensuring customer satisfaction.
Customer Service Representative (Evening – Part-Time)
Key Responsibilities:
- Answering customer inquiries via phone, email, and live chat.
- Resolving customer complaints and issues in a professional manner.
- Providing information about products and services.
- Processing orders, forms, applications, and requests.
- Maintaining customer databases.
- Following up on customer interactions.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and prioritize.
- Proficiency in computer skills, including MS Office.
- Previous customer service experience preferred.
Experience: Previous experience in customer service or a related field is preferred.
Customer Service Representative (Evening – Part-Time)
Working Hours: Evening shifts, part-time.
Knowledge, Skills, and Abilities:
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- Knowledge of customer service principles and practices.
- Ability to handle stressful situations calmly and professionally.
- Attention to detail and accuracy.
- Adaptability and willingness to learn new processes.
Benefits:
- Competitive hourly wage.
- Opportunity for growth and advancement.
- Training provided.
- Employee discounts on products/services.
Customer Service Representative (Evening – Part-Time)
Why Join Our Team? Join a dynamic team where your contributions are valued. We offer a supportive work environment and opportunities for career development.
How to Apply: Please submit your resume and cover letter to us with the subject line Evening Part-Time CSR Application.
Interview Points:
- Be prepared to discuss your customer service experience.
- Highlight any relevant skills such as problem-solving or conflict resolution.
- Ask questions about the company culture and job expectations.
