Customer Service Representative (CSR)

Job Overview

Location

Carluke, Scotland, United Kingdom

Job Type

Full Time

Additional Details

Job ID

3684

Job Views

310

Job Description

As a Customer Service Representative (CSR) at The Elite Job, you will be the frontline of our company, interacting with customers to address inquiries, resolve issues, and ensure a positive experience. Your primary responsibility will be to provide world-class service while maintaining a deep understanding of our products/services and company policies.

Customer Service Representative (CSR)

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Identify and assess customers needs to achieve satisfaction, going above and beyond to exceed expectations.
  • Collaborate with other departments to resolve complex issues and escalate when necessary.
  • Maintain accurate and detailed records of customer interactions and transactions.
  • Stay informed about company products/services, policies, and promotions.

Customer Service Representative (CSR)

Required Skills:

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  • Exceptional verbal and written communication skills in English.
  • Proven experience in a customer service role, with a focus on delivering outstanding service.
  • Strong problem-solving abilities and the ability to think on your feet.
  • Excellent time management and organizational skills.
  • Proficiency in using MS Office.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health and dental benefits.
  • Opportunities for career growth and professional development.
  • Employee discounts on company products/services.

Customer Service Representative (CSR)

How to Apply:

If you are excited about the prospect of joining The Elite Job and contributing to our customer-centric culture, please submit your resume and a cover letter detailing your relevant experience to us.

At The Elite Job, we value diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply.

Join us in providing exceptional service and shaping the future of The Elite Job!