Welcome to The Elite Job, a leading provider of premium business support services. At The Elite Job, we pride ourselves on delivering exceptional customer experiences and innovative solutions to our clients across various industries. As a Customer Service Manager in our dynamic team, you will have the opportunity to contribute to our mission of excellence while advancing your career in a supportive and collaborative environment.

Job Summary:

We are seeking a highly motivated and experienced Customer Service Manager to oversee our Business Support team. The ideal candidate will be responsible for ensuring the delivery of outstanding customer service, managing client relationships, and driving operational efficiency within the department.

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Customer Service Manager – Business Support

Key Responsibilities:

• Lead, mentor, and motivate a team of customer service representatives to deliver exceptional service standards.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor team performance metrics and provide regular reports to senior management.
• Identify areas for process improvement and implement solutions to streamline operations.
• Handle escalated customer inquiries and complaints effectively and professionally.
• Collaborate with other departments to ensure seamless service delivery and cross-functional support.
• Stay updated on industry trends and best practices to continuously improve service offerings.

Required Skills and Qualifications:

• Bachelor degree in Business Administration or related field.
• Proven experience in a customer service management role, preferably in a business support environment.
• Excellent leadership and interpersonal skills with a strong ability to motivate and inspire teams.
• Exceptional communication and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to thrive in a fast-paced, deadline-driven environment.

Experience:

• Minimum of 5 years of relevant experience in customer service management.

Customer Service Manager – Business Support

Working Hours:

• Full-time position with standard office hours. Flexibility may be required to accommodate business needs.

Knowledge, Skills, and Abilities:

• In-depth understanding of customer service principles and practices.
• Strong analytical skills with the ability to interpret data and make strategic decisions.
• Proven track record of meeting and exceeding performance targets.
• Ability to multitask and prioritize tasks effectively.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for career growth and advancement.
• Collaborative and inclusive work culture.
• Ongoing training and development initiatives.
• Employee discounts and wellness programs.

Customer Service Manager – Business Support

Why Join Us:

Joining The Elite Job means becoming part of a team dedicated to excellence and innovation. You will have the chance to make a significant impact on our clients success while advancing your career in a supportive and dynamic environment.

How to Apply:

Interested candidates should submit their resume and cover letter through our website here.