Customer Service Advisor Out Of Hours (Remote)

Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team… that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

Customer Service Advisor Out Of Hours (Remote)

What you’ll do:
Did you know Vodafone support 77% of our emergency services?
We have an exciting role as a Customer Agent, where you be an integral part of supporting the emergency services by answering 101 calls, which is the non-emergency police services no.
We operate 24 hours a day, 7 days a week, 365 days a year taking calls from the public and transferring them to the right department in the police force.
As a Customer Agent you will provide a first class service to the public, dealing with queries efficiently and providing right information to customers. Each call on average takes between 13 – 17 seconds and as a team we take anywhere between 3000 to 6000 calls per day.
Most calls will be straight forward however there are occasions where you may receive a call from someone in a distressing situation, although rare, you must be comfortable dealing with this scenario

Customer Service Advisor Out Of Hours (Remote)

You’ll have:
• Excellent communication and listening skills
• Empathy and ability to build rapport quickly
• Positivity and resilience
• Passion for delivering the best customer service
• Confidence using computer systems
• Ability to objection handle and remain calm under pressure
• Adaptable to change in a fast-paced environment
• Ideally have customer service experience
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

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