Business Analyst (Remote – US) ID-10593

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We are actively seeking a Business Analyst. This is a remote position that can be based anywhere in the US.

Position Summary

Reporting to the Director of Global Managed Services Operations, the Business Analyst will be responsible for bridging the gap between the business and IT using data analytics to assess processes, determine requirements, test solutions, and deliver data-driven enhancements and reports to executives, stakeholders and clients. A qualified candidate will have experience with ITIL-based service management programs and systems, managing multiple cross-functional initiatives and rollouts with a successful and proven delivery track record.

In addition, this person will assist with improvements to current managed services methodologies, recommend new processes, procedures, and provide analytical support, training, and guidance to other teams as needed. They must prove to be trustworthy, decisive, loyal, and be able to handle stress. Working with various remote team members spread across multiple time zones is required in this role.

Essential Duties & Responsibilities

Work with stakeholders to assess and organize requirements to improve the efficiency and effectiveness managed services processes.
Partner with IT to communicate requirements, provide design assistance, and test developed solutions.
Provide clear and consistent communication of enhancement initiatives to the team, business stakeholders and clients with detailed status.
Establish and sustain strong on-going relationships with business and IT partners.
Evaluate business requirements, new system specifications, vendor solutions, and provide recommendations.
Provide leadership and motivation to project team members throughout the project life cycle.
Manage a high degree of change in a fast paced, complex and demanding environment
Provide training in business analysis, service management, tools to other team members, stakeholders, and clients as needed.

Additional Duties & Responsibilities

Be committed to excellence and high-quality standard.
Promote trusted advisor relationship with business partners by modeling credibility, reliability, empathy, and lack of self-orientation.
Other job-related duties and responsibilities may be assigned from time to time.

Qualifications/Skills/Experience:

Experience

4 – 5 years as a business analyst in the service management or technology fields
Experience managing several enhancement initiatives simultaneously and working with diverse remote teams across the world, with team sizes of 25+simultaneously and working with diverse remote teams across the world, with team sizes of 25+
Experience in Agile/Scrum and Waterfall project management methodologies
Experience with analyzing complex requirements and delivering appropriate solutions
Demonstrate the ability to identify opportunities for change and the ability to convey the need for change
Experience to work on integration/migration projects in IT industry

Skills

Working knowledge of IT service management and managed services.
Proficient with service management systems like ServiceNow, Salesforce Service Cloud, Cherwell, and Jira.
Excellent communication (verbal and written) skills, including ability to tailor communication to audience to achieve desired results.
Proficiency in Microsoft Project, SharePoint, Microsoft Office suite, including Outlook, Word, Excel, Visio, and PowerPoint
Familiarity with collaboration tools like Microsoft TEAMS, OneDrive, and OneNote
Leadership qualities, including meeting facilitation, time management, organizational skills and ability to influence others

Education

BTech degree preferred or equivalent experience, preferably in the fields of computer science, engineering, or preferably computational and data science

Company Description:

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Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring.
Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. Compensation is based on role, location, and level of applicable experience.

Rimini’s target pay for each position is available upon request during the applicant’s Interview process.

Benefits for US employees include:

Medical, Dental, and Vision insurance
Disability insurance
Paid Parental Leave
401(k) program
Generous Paid time off (PTO)

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

- We dream big and innovate boldly.

- We work with extraordinary people who create a culture of mutual respect and collaboration.

- We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

- We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.