Job Overview

Location

Boston, New York, United States

Job Type

Full Time

Additional Details

Job ID

6273

Job Views

67

Job Description

Job Summary

As a Virtual Customer Care Professional at American Express, you will play a crucial role in delivering exceptional customer service to our card members. Working remotely, you will handle customer inquiries, resolve issues, and provide valuable information regarding American Express products and services. Your goal is to ensure customer satisfaction and foster loyalty to the American Express brand.

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Key Responsibilities

Handle inbound customer inquiries via phone, email, and chat.
Resolve customer issues efficiently and effectively.
Provide information about American Express products and services.
Process transactions and account updates accurately.
Document customer interactions in the companys CRM system.
Stay updated on the latest product information and company policies.
Collaborate with team members and other departments to resolve complex issues.
Uphold the highest standards of professionalism and customer service.

American Express Virtual Customer Care

Required Skills and Qualifications

High school diploma or equivalent; college degree preferred.
Proven experience in customer service, preferably in a call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities.
Ability to multitask and manage time effectively.
Proficiency in using computers and various software applications.
Strong attention to detail and organizational skills.
Ability to work independently in a remote environment.

Experience

Minimum of 2 years of experience in a customer service role.
Experience in the financial services industry is a plus.
Familiarity with American Express products and services is advantageous.

Working Hours

Flexible working hours, including evenings, weekends, and holidays.
Availability to work in different time zones based on customer needs.

American Express Virtual Customer Care

Knowledge, Skills, and Abilities

In-depth understanding of customer service principles and practices.
Knowledge of financial products and services.
Ability to adapt to new technologies and procedures.
Strong interpersonal skills and the ability to build rapport with customers.
Ability to handle stressful situations calmly and professionally.

Benefits

Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
Retirement savings plan with company match.
Paid time off, including holidays and vacation days.
Opportunities for career advancement and professional development.
Employee wellness programs and resources.
Discounts on American Express products and services.

American Express Virtual Customer Care

Why Join

Work for a globally recognized and respected brand.
Enjoy the flexibility and convenience of working from home.
Be part of a supportive and inclusive company culture.
Access to continuous learning and development opportunities.
Make a positive impact on customers lives and experiences.

How to Apply

Visit the American Express careers website.
Search for the Virtual Customer Care Professional position.
Complete the online application form and upload your resume.
Take any required assessments or tests.
Participate in virtual interviews with the hiring team.

American Express Virtual Customer Care

Some Interview Points

Be prepared to discuss your previous customer service experience.
Highlight any specific experience with financial products or services.
Demonstrate your problem-solving skills with examples from past roles.
Show your ability to work independently and manage time effectively.
Be ready to explain how you handle stressful situations and difficult customers.
Express your enthusiasm for the role and for working with American Express.

By joining American Express as a Virtual Customer Care Professional, you will have the opportunity to contribute to a world-class customer service team while enjoying the benefits and flexibility of a remote work environment.