Job Overview

Location

Boston, New York, United States

Job Type

Full Time

Additional Details

Job ID

6272

Job Views

71

Job Description

Job Summary: As a Virtual Assistant for American Express, you will be responsible for providing exceptional customer service to American Express cardholders. This remote role involves handling a variety of customer inquiries, solving problems, and providing information regarding American Express products and services.

American Express: Virtual Assistant (Work At Home/Remote)

Key Responsibilities:

Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Provide accurate information about American Express products and services.
Resolve customer issues and complaints efficiently and effectively.
Process account adjustments and maintenance as needed.
Maintain up-to-date knowledge of company policies and procedures.
Work collaboratively with team members to meet and exceed performance targets.
Ensure privacy and security of customer information.

Required Skills and Qualifications:

High school diploma or equivalent; college degree preferred.
Proven customer service experience, preferably in a financial services environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency with computer applications and the ability to learn new systems quickly.
Ability to work independently and manage time effectively.
Comfortable working in a fast-paced, high-volume environment.

American Express: Virtual Assistant (Work At Home/Remote)

Experience:

Minimum of 1-2 years of experience in customer service.
Experience working in a virtual or remote environment is a plus.
Familiarity with American Express products and services is advantageous.

Working Hours:

Flexible working hours, including evenings, weekends, and holidays, as required.
Ability to adhere to a schedule while working from home.

Knowledge, Skills, and Abilities:

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Comprehensive understanding of American Express policies and procedures.
Excellent customer service skills with a customer-first mindset.
Ability to handle sensitive information with discretion.
Proactive attitude and strong organizational skills.
Technical proficiency with the ability to troubleshoot basic technical issues.

American Express: Virtual Assistant (Work At Home/Remote)

Benefits:

Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Retirement savings plans with company match.
Paid time off and holidays.
Opportunities for career advancement within American Express.
Access to employee wellness programs and resources.

Why Join American Express:

Be part of a globally recognized brand known for its exceptional customer service.
Work from the comfort of your home with a flexible schedule.
Join a supportive and inclusive team environment.
Take advantage of professional development and growth opportunities.
Make a positive impact by helping customers achieve their financial goals.

American Express: Virtual Assistant (Work At Home/Remote)

How to Apply: Interested candidates can apply through the American Express career website. Submit your resume and a cover letter outlining your relevant experience and why you are a good fit for the role.

Interview Points:

Be prepared to discuss your previous customer service experience.
Highlight your ability to handle complex customer inquiries and resolve issues.
Demonstrate your knowledge of American Express products and services.
Explain how you manage your time and stay productive in a remote work setting.
Provide examples of how you have contributed to team success in previous roles.
Show your enthusiasm for the role and your desire to join American Express.