Administrative Assistant (Part Time) Customer Service

Job Overview

Location

Plano, Texas, United States

Job Type

Full Time
Additional Details

Job ID

6890

Job Views

25

Job Description

We are seeking a dedicated and detail-oriented Administrative Assistant to join our Customer Service team on a part-time basis. The successful candidate will play a crucial role in ensuring smooth administrative operations and providing exceptional customer service support. This position requires a proactive individual with excellent communication skills and the ability to multitask in a fast-paced environment.

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Key Responsibilities

  • Administrative Support: Perform a variety of administrative tasks including data entry, filing, and managing correspondence.
  • Customer Service: Assist customers via phone, email, and live chat, addressing inquiries and resolving issues promptly and professionally.
  • Scheduling: Manage appointments and coordinate meetings for the customer service team.
  • Documentation: Maintain accurate records and documentation related to customer interactions and administrative activities.
  • Report Generation: Prepare and distribute regular reports on customer service metrics and administrative operations.
  • Coordination: Collaborate with other departments to ensure seamless service delivery and address any interdepartmental issues.

Administrative Assistant (Part Time) Customer Service

Required Skills and Qualifications

  • Education: High school diploma or equivalent; additional qualifications in office administration are a plus.
  • Experience: Proven experience as an administrative assistant or in a similar role.
  • Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with customer service software.
  • Communication: Excellent verbal and written communication skills.
  • Organizational Skills: Strong organizational and time-management abilities.
  • Problem-Solving: Ability to handle customer complaints and issues with patience and professionalism.

Experience

  • Minimum of 2 years experience in an administrative role, preferably within a customer service environment.
  • Experience working in a fast-paced, high-pressure setting is advantageous.

Working Hours

  • Part-time position, approximately 20 hours per week.
  • Flexible working hours, with potential for remote work depending on company policy and performance.

Administrative Assistant (Part Time) Customer Service

Knowledge, Skills, and Abilities

  • Attention to Detail: High level of accuracy and attention to detail in all tasks.
  • Customer Focus: Strong commitment to providing exceptional customer service.
  • Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.
  • Team Player: Ability to work collaboratively within a team as well as independently.

Benefits

  • Competitive hourly wage.
  • Flexible working hours.
  • Opportunity to work remotely.
  • Professional development and training opportunities.
  • Positive and supportive work environment.

Why Join

  • Reputable Company: Join a well-established company with a strong reputation in the industry.
  • Career Growth: Opportunities for career advancement and professional growth.
  • Supportive Team: Work with a team of dedicated professionals who value collaboration and support.
  • Work-Life Balance: Enjoy flexible working hours that allow for a healthy work-life balance.

Administrative Assistant (Part Time) Customer Service

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position. Applications should be sent to us.

Some Interview Points

  • Customer Service Experience: Discuss previous roles in customer service and how you handled challenging situations.
  • Administrative Skills: Highlight your experience with administrative tasks and proficiency in MS Office.
  • Problem-Solving: Provide examples of how you resolved customer complaints or administrative issues.
  • Team Collaboration: Describe instances where you successfully worked within a team to achieve a common goal.
  • Adaptability: Share your experiences of adapting to new tasks or changes in the workplace.

We look forward to welcoming a new team member who is as passionate about customer service and administrative excellence as we are!