Job Overview

Location

Plano, Texas, United States

Job Type

Full Time

Additional Details

Job ID

6890

Job Views

25

Job Description

We are seeking a dedicated and detail-oriented Administrative Assistant to join our Customer Service team on a part-time basis. The successful candidate will play a crucial role in ensuring smooth administrative operations and providing exceptional customer service support. This position requires a proactive individual with excellent communication skills and the ability to multitask in a fast-paced environment.

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Key Responsibilities

Administrative Support: Perform a variety of administrative tasks including data entry, filing, and managing correspondence.
Customer Service: Assist customers via phone, email, and live chat, addressing inquiries and resolving issues promptly and professionally.
Scheduling: Manage appointments and coordinate meetings for the customer service team.
Documentation: Maintain accurate records and documentation related to customer interactions and administrative activities.
Report Generation: Prepare and distribute regular reports on customer service metrics and administrative operations.
Coordination: Collaborate with other departments to ensure seamless service delivery and address any interdepartmental issues.

Administrative Assistant (Part Time) Customer Service

Required Skills and Qualifications

Education: High school diploma or equivalent; additional qualifications in office administration are a plus.
Experience: Proven experience as an administrative assistant or in a similar role.
Technical Skills: Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with customer service software.
Communication: Excellent verbal and written communication skills.
Organizational Skills: Strong organizational and time-management abilities.
Problem-Solving: Ability to handle customer complaints and issues with patience and professionalism.

Experience

Minimum of 2 years experience in an administrative role, preferably within a customer service environment.
Experience working in a fast-paced, high-pressure setting is advantageous.

Working Hours

Part-time position, approximately 20 hours per week.
Flexible working hours, with potential for remote work depending on company policy and performance.

Administrative Assistant (Part Time) Customer Service

Knowledge, Skills, and Abilities

Attention to Detail: High level of accuracy and attention to detail in all tasks.
Customer Focus: Strong commitment to providing exceptional customer service.
Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.
Team Player: Ability to work collaboratively within a team as well as independently.

Benefits

Competitive hourly wage.
Flexible working hours.
Opportunity to work remotely.
Professional development and training opportunities.
Positive and supportive work environment.

Why Join

Reputable Company: Join a well-established company with a strong reputation in the industry.
Career Growth: Opportunities for career advancement and professional growth.
Supportive Team: Work with a team of dedicated professionals who value collaboration and support.
Work-Life Balance: Enjoy flexible working hours that allow for a healthy work-life balance.

Administrative Assistant (Part Time) Customer Service

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position. Applications should be sent to us.

Some Interview Points

Customer Service Experience: Discuss previous roles in customer service and how you handled challenging situations.
Administrative Skills: Highlight your experience with administrative tasks and proficiency in MS Office.
Problem-Solving: Provide examples of how you resolved customer complaints or administrative issues.
Team Collaboration: Describe instances where you successfully worked within a team to achieve a common goal.
Adaptability: Share your experiences of adapting to new tasks or changes in the workplace.

We look forward to welcoming a new team member who is as passionate about customer service and administrative excellence as we are!