Postal Service Representative

Job Overview

Location

Phoenix, Arizona, United States

Job Type

Full Time
Additional Details

Job ID

6997

Job Views

12

Job Description

As a Postal Service Representative at the US Postal Service, you will be the first point of contact for customers seeking postal services. You will provide exceptional customer service, handle a variety of mail-related tasks, and ensure the smooth operation of postal activities. This role requires a keen attention to detail, excellent communication skills, and the ability to work efficiently in a fast-paced environment.

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Key Responsibilities

  • Greet and assist customers with postal inquiries and services.
  • Process incoming and outgoing mail, including sorting, labeling, and dispatching.
  • Sell postal products and services, such as stamps, money orders, and packaging materials.
  • Provide information on postal rates, delivery times, and other postal regulations.
  • Handle customer complaints and resolve issues in a timely and professional manner.
  • Operate postal equipment, such as scanners, postage meters, and cash registers.
  • Maintain accurate records of transactions and daily activities.
  • Ensure the security and confidentiality of mail and customer information.
  • Collaborate with team members to meet daily operational targets.

Postal Service Representative

Required Skills and Qualifications

  • High school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with the ability to interact courteously and effectively with the public.
  • Basic math skills for handling transactions and making change.
  • Proficiency in using computers and postal equipment.
  • Ability to lift and carry mail items and packages weighing up to 70 pounds.
  • Detail-oriented with strong organizational skills.
  • Ability to work independently and as part of a team.

Experience

  • Previous experience in a customer service role is preferred.
  • Experience working in a postal or shipping environment is a plus.

Postal Service Representative

Working Hours

  • Full-time and part-time positions available.
  • Must be available to work flexible hours, including weekends and holidays.

Knowledge, Skills, and Abilities

  • Knowledge of postal regulations and services.
  • Ability to multitask and manage time effectively.
  • Strong problem-solving skills and the ability to handle difficult situations calmly.
  • Knowledge of safety procedures and practices within a postal environment.

Benefits

  • Competitive salary and comprehensive benefits package.
  • Health, dental, and vision insurance.
  • Retirement savings plans with employer matching.
  • Paid time off and holidays.
  • Employee discounts on postal products and services.
  • Opportunities for career advancement and professional development.

Postal Service Representative

Why Join

Joining the US Postal Service means becoming part of a historic and essential institution that serves millions of customers nationwide. As a Postal Service Representative, you will play a vital role in ensuring the reliability and efficiency of our postal services. You will have the opportunity to build a rewarding career with competitive benefits and the satisfaction of serving your community.

How to Apply

Interested candidates are invited to submit their applications online through the US Postal Service career portal. Please include your resume, cover letter, and any relevant certifications. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for an interview.