HR Service Jobs is seeking a dedicated and skilled Desktop Support Engineer to join our team in El Paso, Texas. The successful candidate will be responsible for providing top-tier technical support and troubleshooting for desktop and laptop systems, ensuring that all IT operations run smoothly. This role demands a proactive and customer-oriented professional who excels in a dynamic environment and is committed to delivering high-quality support to our internal and external clients.

Desktop Support Engineer in El Paso, Texas

Key Responsibilities:

• Provide hands-on support and troubleshooting for desktop and laptop systems, including hardware and software issues.
• Install, configure, and maintain operating systems, applications, and drivers.
• Diagnose and resolve technical problems, ensuring timely resolution and minimal disruption to end-users.
• Assist with network connectivity issues and coordinate with network engineers for complex problems.
• Manage and track IT assets, including inventory and lifecycle management.
• Create and maintain detailed documentation of support activities, procedures, and solutions.
• Collaborate with other IT teams and departments to resolve complex technical issues and implement improvements.
• Provide end-user training and support to enhance their technical proficiency and productivity.
• Ensure adherence to IT policies, security protocols, and best practices.

Required Skills and Qualifications:

• Proficiency in troubleshooting and supporting Windows and macOS operating systems.
• Experience with common desktop applications, such as Microsoft Office Suite, and remote desktop tools.
• Strong understanding of hardware components and peripheral devices.
• Knowledge of network protocols and basic networking concepts.
• Excellent communication and interpersonal skills, with a strong customer service orientation.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.

Experience:

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• Minimum of 2-3 years of experience in a desktop support or IT support role.
• Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred.
• Proven experience in a corporate or enterprise environment is highly desirable.

Desktop Support Engineer in El Paso, Texas

Working Hours:

• Full-time position with standard working hours from 8:00 AM to 5:00 PM, Monday through Friday.
• Occasional after-hours support may be required based on operational needs.

Knowledge, Skills, and Abilities:

• Strong problem-solving skills with a methodical approach to troubleshooting.
• Ability to work independently as well as collaboratively within a team environment.
• Attention to detail and a commitment to delivering exceptional support services.
• Flexibility to adapt to new technologies and evolving IT landscapes.

Benefits:

• Competitive salary based on experience and qualifications.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off, including vacation and sick leave.
• Professional development opportunities and continuing education support.
• A dynamic and supportive work environment with opportunities for career growth.

Desktop Support Engineer in El Paso, Texas

Why Join HR Service Jobs?

At HR Service Jobs, we value our employees and are dedicated to fostering a collaborative and inclusive workplace. We offer a supportive environment where your contributions are recognized and rewarded. Joining our team means becoming part of a company that is committed to your professional development and career advancement. If you are passionate about providing excellent desktop support and want to make a meaningful impact, we encourage you to apply.

How to Apply:

To apply for the Desktop Support Engineer position, please submit your resume and a cover letter detailing your relevant experience and qualifications to us with the subject line Desktop Support Engineer Application – El Paso. Applications will be reviewed on a rolling basis until the position is filled.