Product Manager, Digital, Fulfill & Manage Orders (Remote U.S.) ID-7822

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About the position

As a product manager on Starbucks’ digital retail experiences team, you will lead initiatives focused on ensuring Starbucks has the systems, information, and tools for partners & customers to have great retail experiences. The Starbucks experience – for both customers and partners – is growing increasingly digital and increasingly complex. From the moment customers start to consider ordering, to when they happily receive their order at the right time and as expected, we aim to ensure customers and partners know what to do, how and when to do it, and feel they have the technology that supports them in their journey. In particular, Starbucks store engines are handling record sales volumes, across four different ordering channels (Café orders, Drive Thru orders, Mobile orders, and 3rd party Delivery App orders), and therefore must ensure that its systems and partners are able to keep everything organized and in routine – and deliver outstanding experiences. This has made being a barista much more challenging. This role will include partnering with the tech teams who are improving backend architecture and developing applications that optimize the fulfillment engine, as well as partnering with our operations and research organizations to identify future opportunities. To be successful, this partner will need to be adept at understanding the requirements, desires, and working ways of many different stakeholders: Frontline baristas, Customers, Starbucks Technology, Starbucks Store Operations, and more – it is at the nexus of creating a great Starbucks experience.

Responsibilities

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  • Lead a cross-functional persistent team across technical product, engineering, UX, store operations, and more.
  • Partner with business stakeholders on problem definition and drive alignment on business goals and quarterly objectives and key results.
  • Build effective relationships with key stakeholders and cross-functional teams.
  • Prioritize and own multiple deliverables and cross-team initiatives.
  • Create requirements, lead prioritization of backlog, and maintain feature roadmap.
  • Work with technical product managers and engineering to scope and prioritize upcoming projects.
  • Collaborate with technical working teams to apply knowledge/expertise in refining requirements, understanding technical debt and non-functional features to prioritize appropriately.
  • Partner closely with UX designers to capture and prioritize design elements within each feature.
  • Provide product update communications to senior leaders, as well as present information for executive review and decision making.
  • Support team members and peers in learning technical skills and business acumen.
  • Stay abreast of new technology capabilities and leverage knowledge in contributing to product solutions; recommend and plan innovative products and features.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, Business, or relevant field.
  • Demonstrated ability to work with design and engineering to deliver customer facing features (4 years).
  • Hands on experience in developing roadmaps, priorities, features, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (4 years).
  • 4+ years of industry experience in a technology environment with a record of successfully delivering complex products.
  • Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years).

Nice-to-haves

  • Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities.
  • Ability to positively contribute, lead and develop cross-functional teams.
  • Strong barista-centricity (and customer centricity), especially in this digitally native and fluid world.
  • Detailed and results-oriented, able to analyze data to justify product decisions and apply key learnings.
  • Strong knowledge of agile development practices, methodologies, and tools.
  • Technical knowledge in application development.
  • Strategic communicator with strong storytelling skills, verbal and written, to all levels of an organization.
  • Ability to create strategies rooted in insights and accompanied by business case development.
  • Ability to simplify and structure complex and ambiguous problems.
  • Ability to manage multiple priorities and meet multiple, competing deadlines.
  • Ability to navigate and influence upward, laterally and cross functionally.

Benefits

  • Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
  • Short-term and long-term disability coverage.
  • Paid parental leave.
  • Family expansion reimbursement.
  • Paid vacation from date of hire.
  • Sick time accrued at 1 hour for every 25 hours worked.
  • Eight paid holidays and two personal days per year.
  • Participation in a 401(k) retirement plan with employer match.
  • Discounted company stock program (S.I.P.).
  • Starbucks equity program (Bean Stock).
  • Incentivized emergency savings and financial well-being tools.
  • 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan.
  • Student loan management resources and access to other educational opportunities.
  • Backup care and DACA reimbursement

Product Manager, Digital, Fulfill & Manage Orders (Remote U.S.) ID-7822

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